Frequent issues

I lost the page with the video I just made: where can I find it?

If you created a Stupeflix account, you can find all your videos at http://studio.stupeflix.com/videos/.
If you were using our app on YouTube, look for the email we sent to the email address of your YouTube account. The email is called “Your video is ready”, and has a link to your video. If you can’t find it in your inbox, please check your spam folder.

Why is the video only a few seconds long, and not playing the entire song?

The duration of a Stupeflix video is set by how many photos you add to your timeline, not the duration of the background music. The vast majority of our users want to make a slideshow with music in the background, as opposed to a music video with one or more pictures as a backdrop to the music. To play the whole song in the video you need to add more photos or video clips.
Here's how to make the video last as long of your music: look at the bottom of your screen for the video project duration. This tells you how long your video will be once you export it. Now add just enough pictures and videos and title slides so your video is just as long as your music is.
If you have too many, or not enough pictures, you can set the pace for your video to be faster and slower, which will make your video shorter or longer for the same amount of photos. Change the overall pace of your video in the Movie Settings menu.

I put two songs in the video: why do they start playing at the same time instead of one after another?

In the editor you can add up to 2 audio tracks that will play simultaneously. It is meant to add a music track and a voice over for the video. You cannot have two music tracks playing back to back.
A workaround would be to use audio software on your computer to queue up two or more songs, one after another, in a single MP3 file, and using that file for your Stupeflix video. If you don't have sound editing software on your computer you can use Aviary Audio Editor for free in your browser.

I exported my video and I want to make a small change: how do I do that?

Once you have exported a video, you can't really go back and make changes to this video. What you can do is create a new video project based on your exported video, to do that use the Edit as a new project button on your video page, under your video.
If you have a free account and used a HD Pass to make the first export, you'll need to use another HD Pass - or upgrade your plan - to make the second export.