Plans and billing

When do you charge me?

If you are out of HD Passes, you need to get a plan to export videos. Stupeflix requests a payment when subscribing or renewing a plan. Subscriptions work with monthly or yearly recurring payments. You can turn on or off recurring payments anytime by visiting your account page.

What payment methods can I use?

When subscribing to a plan, you either use a credit card or Paypal. Visa, Mastercard, American Express, Discover and JCB credit cards are all accepted.

Where can I get payment receipts?

You can find a history of your payments and individual receipts in your billing history page.
If you used Paypal to subscribe, you can log on to your Paypal account to find a history of payments and receipts.
In addition, you should have received an email receipt each time a payment was made, wether by credit card or Paypal.

How often do I get charged when I have subscribed to a plan?

When subscribing to a plan we setup recurring payments, and plans are automatically renewed at the end of each plan period. You can see the details of your plan, and turn on or off recurring payments anytime on your account page.

How do I stop plan payments?

To stop plan payments, go to your account page and click Stop recurring payments. This will stop all future scheduled payments for your current plan. You will however keep full benefits of your plan for the period you have already paid for. If you stop plan payments you won't get refunded for the remaining time in the period you have paid the plan for, even if you close your account entirely.

How do I change my plan?

You can change your plan by going to the plans and pricing page. If you are signed in, we'll show available plans and include discounts taking into account what you have already paid for.

Why does it only cost $20 to upgrade from Personal HQ to Personal HD?

If you have already paid for a plan and want to upgrade, we'll adjust the price by crediting you what you've already paid for and haven't already used.
For instance, if you've just bought a Personal plan and want to upgrade to Personal HD, you won't have to pay the full $49 for a year: you'll only pay $20 ($49 minus the $29 you already paid). If you've already used your current plan for some time, we'll prorate to credit you what you haven't used.

Can I downgrade to a cheaper plan?

If you have already paid for a plan and haven't fully used it, it doesn't make sense to downgrade to a cheaper plan: you would loose money in the deal. If you really want to downgrade, then stop recurring payments to cancel your current subscription, and subscribe to a new plan when your current plan has expired.

What's your refund policy?

If you subscribe to a plan and don’t want it anymore, we only offer refunds during the first 3 days of your plan. The same goes for renewals payments: if you ask for a refund within 3 days of a renewal payment, we'll be happy to refund your money.